AUTO TRANSLATION

We have a collection of frequently asked questions and answers.
Please read this before you make an inquiry.

FAQ

Please tell us the official SNS of "metsä village" and "Moomin valley Park". arrow

Here is the official site account list.
When using,"Social Policy"to see the available categories of products and services.

<Official Site / Official SNS>
"Metsä" official website:https://metsa-hanno.com/
"Metsä" Official Facebook:https://www.facebook.com/metsavillage/
"Metsä" Official Twitter:https://twitter.com/Metsa_Official
"Metsä" Official Instagram:https://www.instagram.com/metsavillage/
"Metsä" official note:https://note.metsa-hanno.com/
"Metsä" Official YouTube:https://www.youtube.com/channel/UCuqSmKMx4Mx2l5E-ckBZl4w
"Moomin valley Park" Official Twitter:https://twitter.com/metsamvp_info
"Moomin valley Park" Official Facebook:https://www.facebook.com/moominvalleypark/
"Moomin valley Park" Official Instagram: https://www.instagram.com/moominvalleypark/

The QR code screen of the online ticket cannot be displayed. arrow

You can enter the QR code screen of the online ticket even if it is printed at home (home print). If there is no printing environment and the problem persists, please speak to the entrance staff. I will help you.

How long does it take from the "metsä" car park to Moominvalley Park? arrow

"Moomin valley Park" is a 15 minute walk from the "metsä" parking lot. Pass through the "metsä village" and you will arrive at the entrance of "Moomin valley Park".
A large natural facility "metsä" spreads along the shores of Lake Miyazawa, a market where you can enjoy Nordic cuisine and lifestyle, a "metsä village" where you can experience activities such as canoeing and workshops, and the theme of Moomin's novels. It consists of two areas, the "Moomin valley Park".

Until what time are tickets for the day sold? arrow

MOOMINVALLEY PARK

"Moomin valley Park" admission ticket purchase time on the day will be as follows due to the change in business hours for the time being from June 2020, 6 (Thursday). Please note.

・ Admission ticket
Weekdays: 10: 00-16: 00
Saturdays, Sundays, and holidays: 10: 00-17: 00

・ 1 day pass
Weekdays: 10: 00-15: 00
Saturdays, Sundays, and holidays: 10: 00-16: 00

Is it possible to go by microbus or large / medium-sized bus when visiting as a group? arrow

Is possible. However, reservations are required regardless of whether you use the parking lot or get on and off (including one-way transport). When visiting the park by microbus, medium-sized bus, large bus, click herePlease make a reservation.

* Large vehicles (height: 2.4m, width: 2.2m, length: 6m or more) For small buses, medium-sized buses, and large-sized buses, a parking fee of 3,000 yen (tax included) / unit (weekdays, weekends and holidays) We have received.
* It will be an outdoor parking lot. * Please reserve in advance as parking lots are limited.

【School group】 Can I bring in a lunch box? arrow

You can bring your own lunch into the metsä village. (However, except inside the restaurant)
We do not have carry-on dining space available on rainy days. If you come to the park by bus, please consider eating methods taking into consideration rainy weather, such as eating in a car.
In addition, bringing in a lunch to Moominvalley Park is not possible.

【School group】 Is there a waiting place for the lead person? arrow

We do not offer dedicated waiting places.
When crowded, please refrain from waiting at restaurants etc.

Is there a place to take a group photo? arrow

There is no place for group photo shooting.
There is a Nordic Square in the metsä Village, a plaza with a gentle slope against the backdrop of Lake Miyazawa.
If so, I think it is easy to shoot.
We will consider the surrounding customers and take photos.

Do you have a nursing room? arrow

metsä village

Available for information.

MOOMINVALLEY PARK

Available in Information and Kokemus1F.

Is it possible to enter a wheelchair? arrow

Available. Wheelchairs (manual wheelchairs) can be rented from the information.

metsä Contact

Inquiry from form

Inquiry form

Inquiry from Navi Dial

Dial 0570-03-1066

Weekdays, weekends and holidays 10: 00 to 18: 00 (fixed holidays)

* Navi-dial is not covered by the “Unlimited Calling Charges” plan of each mobile phone company, and the calling charge will be borne by the customer. Please note.

* International calls are not supported.

Inquiries from the media

metsä ("metsä village" "Moomin valley Park")
If you have any questions regarding the facility's coverage or press release information, please contact this e-mail address.
press@metsa-hanno.com

Business hours

Weekday
Saturdays, Sundays, and holidays
Moominvalley Park
Weekday

10: 00-17: 00

Saturdays, Sundays, and holidays
10: 00-18: 00

metsä village
Weekday

10: 00-18: 00

Saturdays, Sundays, and holidays

10: 00-19: 00

Parking Lot
Weekday

9: 30-18: 30

Saturdays, Sundays, and holidays

9: 30-19: 30

*To prevent the spread of new coronavirus infection, we are operating with reduced business hours.