2021.01.13 Notices

Notices and requests to visitors

[Updated on Thursday, December 2]
Based on the extension of the state of emergency regarding the new coronavirus infection on February 2 (Tuesday), the official online ticket has already been purchased until March 2 (Sunday), and payment is made at a convenience store. We will inform the completed customer how to cancel.
If you wish, please contact us by filling in the following items from the "metsä inquiry form".
・ Name (full name)
・ Email address registered as a member
・ Ticket name
・ Scheduled admission date
・ Request for cancellation
metsä contact form:here
* Tickets are for unused tickets.

In addition, please note that the adventure walk will be open from 3:7 to 10:00 (last admission 19:00) until March 18th (Sun).

[Updated on Wednesday, December 1]
We will inform you about the refund or cancellation of the ticket due to the issuance of the state of emergency.Guidance methods differ for official online tickets, convenience stores, and ticket agencies.
For detailsherePlease check from.

[Updated on Friday, January 1]
Notification of changes in business hours due to the issuance of a state of emergency and requests to customers
Due to the government's declaration of emergency on January 2021, 1, the ticket sales and business hours will be changed as follows.

■ チ ケ ッ ト 販 売
New sales of Go To event special price tickets will be canceled after 2021:1 on January 8, 16 (Friday).

■ Business hours
・ Moominvalley Park: 10: 00-17: 00
・ Metsä Village: Please check the "Business Hours" on the top page of the metsä official website for the business hours of each store after January 1th (Tuesday).
・ Metsä parking lot: 9: 30-20: 30

■ Ticket purchase time
・ Available time to purchase tickets for "Moominvalley Park" on the day 
Admission ticket: 10: 00-16: 00
1-day pass: 10: 00-15: 00
・ Available time for admission ticket on the day of "Adventure Walk"
Admission ticket: 16: 00-18: 00 * January 1th (Tuesday) -February 12th (Sunday)

In order to prevent infection and spread of the new coronavirus, we are taking the following measures and requesting the cooperation of all visitors.

□ Efforts to prevent the spread of infection
・ Maintenance of physical condition of employees before work
・ Employees wearing masks, regular hand washing, and thorough disinfection
・ Disinfection and hygiene management more frequently than usual for places with high contact such as tables and doorknobs
・ Installation of splash prevention guards at information and cashier counters
・ Expansion of antiseptic solution in restaurants, building entrances and toilets in the park
・ Periodical ventilation in the hall
・ Cashier lines and seating arrangements that maintain social distance In addition, based on the Moominvalley Park Safety Declaration, we will consider the safety and security of our customers, employees, and their families, and take measures.

□ Partial change in the operation of "Moominvalley Park" to prevent the spread of infection
(1) There may be restrictions on entering the park during times of congestion.
(2) In order to avoid congestion in the waiting line when using paid facilities, each facility may distribute a "Yoyaku ticket" that indicates the time of day it is used.
(3) Due to the securing of social distance, the number of people who can experience "Moominhouse", "Hobgoblin's zipline" and "Photo studio" may be limited.
We apologize for the inconvenience, and thank you for your understanding.

□ Requests to visitors
・ Please try to prevent yourself from infection by washing your hands and wearing a mask.
・ Please refrain from visiting those who have symptoms such as a cold.
・ If you have a fever of 37.5 degrees or more, we will refuse admission.
・ Please check the physical condition of the day before visiting.
・ If you feel unwell during your visit to the park, or if you feel unwell, please do not hesitate to contact a staff member nearby.
・ There may be restrictions on admission to each facility to ease congestion.
・ We may temporarily suspend operation of the facility due to cleaning work and ventilation inside the facility that are performed more frequently than usual. Thank you for your understanding.

Business hours

Moominvalley Park

10:00AM - 17:00PM

10:00AM - 18:00PM

metsä parking lot

09:30AM - 20:00PM

09:30AM - 20:00PM

* Business hours: April 4th (Thursday / holiday) -May 29th (Sunday) "Moominvalley Park" 5: 9-10: 00 "metsä parking lot" will be charged on Saturdays, Sundays, and holidays. ..