[Updated on Thursday, February 2] Ticket refund / cancellation due to the issuance of a state of emergency

[Updated on Thursday, December 2]
Based on the extension of the state of emergency regarding the new coronavirus infection on February 2 (Tuesday), the official online ticket has already been purchased until March 2 (Sunday), and payment is made at a convenience store. We will inform the completed customer how to cancel.
If you wish, please contact us by filling in the following items from the "metsä inquiry form".
・ Name (full name)
・ Email address registered as a member
・ Ticket name
・ Scheduled admission date
・ Request for cancellation
metsä contact form:please use this form.
* Tickets are for unused tickets.

In addition, please note that the adventure walk will be open from 3:7 to 17:00 (last admission 19:00) until March 18th (Sun).

[Wednesday, January 1]
Due to the government's declaration of emergency on January 2021, 1, we will refund or cancel the purchased tickets with the following contents.

■ Refundable tickets
Specified admission date Unused tickets from January 2021th (Friday) to February 1th (Sunday), 8
・ Moominvalley Park admission ticket
・ Moominvalley Park 1 Day Pass
・ Adventure walk admission ticket

■ Refund support period
June 2021 (Thursday) -September 1 (Sunday), 14

■ Purchased with official online ticket
・ Customers using convenience store payment: Customers who have completed payment at convenience store payment cannot normally cancel, but during the refund period, they will be canceled by the following procedure.Please contact us with your name (full name), e-mail address registered as a member, ticket name, scheduled admission date and request for cancellation from the "metsä inquiry form" linked below. metsä contact form:please use this form.
・ Customers using credit card payment: Please cancel by yourself until the day before the scheduled visit date.There is no cancellation fee.

■ Purchased at convenience stores and ticket agencies
Tickets purchased at convenience stores and ticket agencies cannot normally be canceled, but will be refunded during the applicable period.The guidance method differs depending on the purchase window.For more informationRefund of various ticket agencies Please check from

* Regarding changes in business hoursplease use this form.
* The business hours will be changed until February 2021, 2 (Sun), but the end date may change due to policy changes by the Japanese government.Please note.