AUTO TRANSLATION

2021.01.13 Information NEW

Ticket refund / cancellation due to the issuance of a state of emergency

Due to the government's declaration of emergency on January 2021, 1, we will refund or cancel the purchased tickets with the following contents.

[Tickets eligible for refund]
Specified admission date Unused tickets from January 2021th (Friday) to February 1th (Sunday), 8 
・ Moominvalley Park admission ticket 
・ Moominvalley Park 1 Day Pass 
・ Adventure walk admission ticket

[Refund period]
June 2021 (Thursday) -September 1 (Sunday), 14

[Purchased with official online ticket]
・ Customers using convenience store payments:
Customers who have completed payment at a convenience store cannot normally cancel, but during the refund period, they will be canceled by the following procedure.Please contact us with your name (full name), e-mail address registered as a member, ticket name, scheduled admission date and request for cancellation from the "metsä inquiry form" linked below.
metsä contact form:here

・ Customers using credit card payment:
Please cancel by yourself until the day before the scheduled visit date.There is no cancellation fee.

[Purchased at convenience store ticket agency]
Tickets purchased at convenience stores and ticket agencies cannot normally be canceled, but will be refunded during the applicable period.The guidance method differs depending on the purchase window.
For detailsRefund of various ticket agenciesPlease check from.

* Regarding changes in business hourshere
* The business hours will be changed until February 2021, 2 (Sun), but the end date may change due to policy changes by the Japanese government.Please note.

Business hours

flatDay
SatDayCelebration
Moominvalley Park
flatDay
SatDayCelebration

10:00AM - 17:00PM

10:00AM - 17:00PM

Adventure walk * Enter from the special entrance in the metsä village
flatDay
SatDayCelebration

17:00AM - 19:00PM

17:00AM - 19:00PM

metsä parking lot
flatDay
SatDayCelebration

09:30AM - 20:30PM

09:30AM - 20:30PM

※営業時間変更のお知らせ:1月12日(火)~2月7日(日)「アドベンチャーウォーク」17:00~19:00(最終入場18:00)「metsä駐車場」9:30~20:30