[Monday, March 3 update] About "Moominvalley Park" temporary closure

"Moominvalley Park" will be open from March 2020 (Tuesday) to April 3 (Sunday) 31 in response to measures to prevent the spread of the new coronavirus infectious disease in Japan and overseas, as well as requests from government authorities to refrain from going out. We will inform you that temporary closure has been decided. We will continue to examine the status of infection and information from administrative authorities as appropriate, and will provide the latest information on our website.

In addition, the commercial facility "metsä Village", which is attached to us, is scheduled to open in a shorter time. You may be asked to do so.

Thank you for your understanding that it will be a sudden guide and cause inconvenience.
We wish you peace and quiet.

■ Business hours from March 2020 (Tuesday) to April 3 (Sunday) 31
・Metsä Village: 10:00-18:00
* In addition to weekdays, parking fees are free on April 4 (Sat), 4 (Sun), 5 (Sat), and 11 (Sun).
*During the period, the "metsä parking lot" will be open from 9:30-18:30.

■ About refund of various tickets
(1) When purchasing tickets from the metsä official ticket website
・ Customers who chose credit card payment:
　We will cancel it.Please note.

・ Customers who choose convenience store payment:
　We will send a refund method information email to the registered address.
...
Eligible tickets:
Unused "2020 Day Pass" and "Admission Ticket" purchased by the customer, including the designated admission date and ticket expiration date from March 3 (Tue) to April 31 (Sun), 4
...

(2) When purchasing with various play guides
For refunds for tickets purchased in various play guides, please refer to each play guide.
・ PassMarket from Yahoo! JAPAN
　https://passmarket.yahoo.co.jp/main/feature/moominvalleypark.html

・ Family Mart
　https://www.funity.jp/tickets/MVP/showlist/

Lawson ticket
　https://l-tike.com/leisure/mevent/?mid=467010

・ JTB leisure ticket
　Please have your ticket handy and contact the JTB HTA Sales Center listed at the bottom of the ticket.

(3) “Moominvalley Park” Official Hotel Official Hotel Partner Hotel
Please contact each hotel where you have applied.

　"Moominvalley Park" Official Hotel
　https://metsa-hanno.com/moominvalleypark/hotel/

(4) Other
For other than the above, please contact the window you purchased.

■ About extension of validity period of "Moominvalley Park" free invitation ticket
Unused free invitation tickets that expire between March 2020 (Mon) and 3 (Tue) 2 will be available on our website as soon as the reopening date of “Moominvalley Park” is determined. We will inform you of the deadline.

■ About "Moominvalley Park" various ticket sales
Ticket sales on and after April 2020, 4 (Monday) will be announced on this website as soon as the reopening date of “Moominvalley Park” is determined.

■ About sales of "Moominvalley Park" annual passport
As originally planned, the sale of annual passports in card form will end on March 2020, 3 (Tuesday). For digital passports scheduled to be sold from April 31 (Wednesday), if purchased at this stage, the expiration date will be the same as the closed period, so "Moominvalley Park" will be reopened. As soon as the date and time have been decided, we will notify you again on this website.

■ metsä Contact Information
Inquiries from the Navi Dial will be temporarily suspended from March 2020, 3 (Tuesday). Please use the contact form (https://contact.metsa-hanno.com/) Thank you.

■ About bus operation time
Due to fluctuations in passenger demand due to the spread of new coronavirus infection and temporary closure of "Moomin valley Park", from "Hanno Station North Exit" to "metsä" for the time being from March 2020, 3 (Tuesday) for the time being. The flight and the "Higashi Hanno Station East Exit"-"metsä" will be suspended. For more informationplease use this form.

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■ Updated on Sunday, March 2020, 3 at 29:22
"Moominvalley Park" will be closed temporarily for the time being after March 2020, 3 (Monday) in response to requests from the Governor of Saitama to refrain from going out and trends in the Tokyo metropolitan area. Regarding the reopening garden, we will examine the infection status and the information from the administrative authorities as appropriate, and will notify you on the website as soon as it is determined. In addition, we will announce on the homepage after March 30 (Monday) about various measures such as refund of tickets due to temporary closing.

The "metsä Village" will be operated as usual.

Thank you for your understanding that it will be a sudden guide and cause inconvenience.
We wish you peace and quiet.