Apologies and announcements regarding product collection

A part of “Moominvalley Park” has been sold at a retail store in Japan, and a part of “Heat storage hot water bottle (Model: BOA117)” (Supplier: Idea International Co., Ltd., Manufacturer: Tamura Koma Co., Ltd.) It was confirmed that the product could emit smoke or fire during heat storage due to fixing failure of the internal heater of the main unit.

At present, no serious product accidents have occurred due to this product, but we have determined that the safety and security of our customers are our top priorities, and have decided to collect the target products.

We apologize for any inconvenience to the customers who have the target products, but please see the collection method below and cooperate with the collection.

■ Details on this matter
https://idea-in.com/
* We will move to IDEA International Site.

■ Products to be collected
·Product:
Thermal storage hot water bottle (BOA117-MPK) pink
Thermal storage hot water bottle (BOA117-MBL) blue
・ Price: 3,850 yen (tax included)
・ Sales period: September 2019 to March 9
・ Number of sales: 6 pink, 1 blue ※ Number of sales in Moominvalley Park
・ Supplier: Idea International Inc.
・ Manufacturer: Tamura Koma Co., Ltd.
・ Product image:

■ Product destination:
〒595-0054
104 Shiomicho, Izumiotsu-shi, Osaka
Daishin Logistics Co., Ltd. “To Tamurakoma Rechargeable Hot Water Bottle Collection Section Kobayashi”
* When sending products,please use this form.Please confirm the return method.

■ Inquiries regarding this matter
Tamurakoma Co., Ltd.Rechargeable hot water bottle collection section
Toll-free (free) 0120-101-525
Reception hours 11 am-4 pm (excluding Saturdays, Sundays and holidays)

We apologize for any inconvenience and deeply apologize to our customers. Thank you for your understanding and cooperation.