2020.06.18 News

Notices and Requests to Visitors

[Updated on June 6th (Thursday)] Notice of business resumption of "metsä" and request to customers

"Moomin valley Park" was temporarily closed to prevent the spread of new coronavirus infectious diseases, but due to the relaxation of the request for leave from Saitama Prefecture announced on Monday, May 2020, 5, June 25, 2020 Business will resume from Thursday.

When resuming business, we will operate with the utmost caution, referring to various measures to prevent the spread of the new coronavirus infection indicated by the government and local governments so that everyone can visit us with peace of mind.

For the time being, we will shorten the business hours, change the entrance restrictions, and partially change the operation method of "Moomin valley Park", paid facilities, stores, etc. in the park to prevent infection. We appreciate your understanding and cooperation.
*The commercial facility "metsä Village", which is located in "metsä", will resume operations from May 5 (Friday).

■About "metsä" business from June 6 (Thursday)
We are pleased to inform you about the business hours of "Moomin valley Park", "metsä village" and "metsä" parking lot.
Please note that the business hours on weekdays are different from those on weekends and holidays.
Also, due to the change in business hours, the ticket purchase time at the window on the day may change. Please also check

・ Weekday business hours
"Moomin valley Park" Business Hours: 10:00-17:00
"Metsä Village" Business Hours: 10:00-18:00
"Metsä" parking lot opening hours: 9:30-18:30

・ Saturdays, Sundays, and holidays business hours
"Moomin valley Park" Business Hours: 10:00-18:00
"Metsä Village" Business Hours: 10:00-19:00
"Metsä" parking lot opening hours: 9:30-19:30
* Please be aware of the operating hours when visiting the park by bus. For the time being, we are suspending service from Higashi Hanno Station.
For details click here

・ About "Moomin valley Park" day ticket purchase time
Admission ticket Weekdays: 10:00-16:00 Saturdays, Sundays, and holidays: 10:00-17:00
1-day pass Weekdays: 10:00-15:00 Saturdays, Sundays, and holidays: 10:00-16:00

In order to prevent infection and spread of new coronaviruses when we resume business, we will take the following actions and ask all of you for your cooperation.

■ Efforts to prevent the spread of infection
・ Maintenance of physical condition of employees before work
・ Employees wearing masks, regular hand washing, and thorough disinfection
・ Disinfection and hygiene management more frequently than usual for places with high contact such as tables and doorknobs
・ Installation of splash prevention guards at information and cashier counters
・ Expansion of antiseptic solution in restaurants, building entrances and toilets in the park
・ Periodical ventilation in the hall
・ Register rows and seat arrangements that maintain a social distance

Also,"Moominvalley Park Peace of MindBased on the above, we will take measures to consider the safety and security of our customers, employees, and their families.
* In Saitama Prefecture, we recommend that companies and organizations create guidelines for thorough prevention of the spread of infection as "Aya no Kuni'new lifestyle 'peace of mind declaration" and work on it.

■ Partial change of operation of "Moomin valley Park" to prevent the spread of infection
(1) There may be restrictions on entering the park during times of congestion.

(2) If you would like to use the paid facility with an admission ticket and an annual passport, please purchase a "common ticket for paid facility". For the time being, we will stop selling the "Paid Facility One-time Ticket".

(3) In order to avoid congestion in the waiting line when using paid facilities, each facility may distribute a "Yoyaku ticket" that indicates the time of day it is used.

(4) Due to the securing of social distance, the number of people who can experience "Moominhouse", "Hobgoblin's zipline" and "photo studio" will be greatly limited.

We apologize for the inconvenience, and thank you for your understanding.

■ Request to visitor of visit
・ Please try to prevent yourself from infection by washing your hands and wearing a mask.
・ Please refrain from visiting those who have symptoms such as a cold.
・ If you have a fever of 37.5 degrees or more, we will refuse admission.
・ Please check the physical condition of the day before visiting.
・ If you feel unwell during your visit to the park, or if you feel unwell, please do not hesitate to contact a staff member nearby.
・ There may be restrictions on admission to each facility to ease congestion.
・ We may temporarily suspend operation of the facility due to cleaning work and ventilation inside the facility that are performed more frequently than usual. Thank you for your understanding.

■ Online ticket sales
"Moominvalley Park" admission ticket and 6-day pass for June admission will start on the official "metsä" online ticket site and various play guides.
Ticket sales after July will be announced on our website as soon as it is confirmed.

・Sales period: June 2020th (Thursday) to June 6th (Tuesday), 4

・For details on online tickets:

・ Sales start date:
"Metsä" Official Online Ticket Site: Scheduled for mid-June 2020
Pass Market from Yahoo! Japan: From May 2020, 5 (Thursday)
Lawson Ticket: From June 2020, 6 (Monday)
EVENTIFY Family Mart: From June 2020, 6 (Thursday)

■ About "Moomin valley Park" annual passport
-Expiration date extension of card-type annual passports Customers with current card-type annual passports will be extended until July 2021, 7 (Saturday) regardless of the date of purchase.

・ Sales of digital annual passports
Sale period: June 2020, 6 (Thursday) 4:00 to August 00, 8 (Sunday) 9:23
Sold to: "Moomin Official Fan Club"

■ Valid period About "Moomin valley Park" invitation ticket until March 2020, 3 (Tuesday)
Customers with a "Moomin valley Park" invitation ticket valid until March 2020, 3 (Tuesday) will be extended until July 31, 2020 (Friday). .
In addition, the usage period will be extended for the “metsä opening commemorative shareholder special benefit” of FinTech Global IncorporatedCompany websiteI will let you know.

Business hours

Saturdays, Sundays, and holidays
Moominvalley Park


Saturdays, Sundays, and holidays

metsä village


Saturdays, Sundays, and holidays


Parking Lot


Saturdays, Sundays, and holidays


*To prevent the spread of new coronavirus infection, we are operating with reduced business hours.