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We have compiled a collection of answers referring to frequently asked questions.

ticket About tickets

Do I need to buy a ticket? arrow

MOOMINVALLEY PARK

Tickets must be purchased to enter the paid area "Moomin valley Park". If you wish to experience the paid facilities after entering the park, you can purchase a ticket at the ticket machine in the park.
Free under 3.

Please check below for details of the ticket.

■ Price information

Can I enter Moominvalley Park without purchasing a ticket in advance? arrow

MOOMINVALLEY PARK

Tickets can also be purchased at the Moominvalley Park entrance ticket booth on the day of your visit.

You can also purchase tickets online in advance. Pre-purchase will save you 200 yen, so please use it.
* When purchasing online or at a convenience store, purchase by the day before is required, and only local tickets are available on the day.

■Click here to purchase tickets in advance

Click here for detailed ticket information

At what time do you sell tickets for the day at the "Moomin valley Park" entrance ticket booth? arrow

MOOMINVALLEY PARK

■ Sales location: Moominvalley Park ・ Entrance ticket booth
[Weekdays]
・ 10: 00-16: 00 (Sales end time: 16:XNUMX)

【Saturdays, Sundays, and holidays】
・ 10: 00-17: 00 (Sales end time: 17:XNUMX)
The number of tickets sold on the day is limited.Please note.

Can I re-enter Moominvalley Park? arrow

MOOMINVALLEY PARK

You can re-enter the park by re-presenting the ticket with the date of the day.
* For some tickets, we will give you a "re-entry ticket", so if you have any questions, please ask the staff at the entrance.

How do I pay at the "Moomin valley Park" entrance ticket booth? arrow

MOOMINVALLEY PARK

·cash

・Various credit cards
In addition to the five major international brands (Visa, MasterCard, JCB, AMEX, Diners), you can use credit cards issued by various credit card companies in Japan.

- Various kinds of electronic money
You can use transportation electronic money such as Suica and PASMO, as well as QR and barcode payments such as Pay Pay. Some stores may not be available, so please contact us for details.

Is it possible to buy tickets by phone arrow

MOOMINVALLEY PARK

Sorry, you can't purchase by phone.
You can purchase it online or at the "Moomin valley Park" ticket booth on the day.

Click here for detailed ticket information

Are there discounts for people with disabilities and seniors? arrow

MOOMINVALLEY PARK

We apologize, but the price will be a flat rate for all visitors.
Please note.

Do you have an annual passport? arrow

MOOMINVALLEY PARK

Will the tickets needed to enter the park be sold out? arrow

MOOMINVALLEY PARK

Although it will not be sold out, ticket sales may be temporarily suspended on the day of the event if congestion is eased or admission is unavoidably restricted.Please note.

I purchased an online ticket on a computer, but there is no mobile device that can display the QR code when visiting "Moominvalley Park". arrow

MOOMINVALLEY PARK

You can enter the QR code screen of the online ticket even if you printed it at home (home print). If you do not have a printing environment and the problem persists, please speak to our staff at the "Moomin valley Park" entrance. I will help you.

Can I use tickets purchased from resale sites? arrow

MOOMINVALLEY PARK

Tickets purchased from sites other than affiliated sales destination ticket sites are invalid.
We will refuse admission.
Even if you cannot enter the park, there is no financial guarantee such as refund.
* For electronic tickets, we may ask you to confirm the name of the customer who purchased the ticket when you entered the park.Please note.

I canceled my ticket on the official website purchased by credit card, but when will I get a refund? arrow

MOOMINVALLEY PARK

After canceling from your purchase history, your credit card company will refund you directly.
The timing of refund depends on the time when the credit card payment is completed.
Normally, refunds will be made the following month.

We apologize for the inconvenience, but please check directly with your credit card company.

service1 Service Information

Access

How do I get to "metsä (metsä Village/Moominvalley Park)"? arrow

[By train and bus]
・ After getting off at "Hanno Station" on the Seibu Ikebukuro Line, take a direct bus bound for "metsä" from Platform 1 of "Hanno Station North Exit" on the Seibu Ikebukuro Line (Kokusai Kogyo)

・ Seibu Bus / Eagle Bus service) and "Musashi-Takahagi Station via metsä" route bus (Eagle Bus service), get off at metsä stop

・ After getting off at "Higashi-Hachiko Station" on the JR Hachiko Line, take a direct bus bound for "metsä" from platform 2 of "Higashi-Hachiko Station East Exit" on the JR Hachiko Line (operated by Kokusai Kogyo / Seibu Bus / Eagle Bus) and get off at metsä stop.

*As of August 2021, all buses from Higashihanno are not in service.

[When using a car]
・ Approximately 262km from Ken-O Expressway Sayama Hidaka Interchange via Prefectural Road 5.4
・ Approximately 218km from Ken-O Expressway Ome Interchange via Prefectural Road 11
・ About 3.2km from Hanno Station north exit to Miyazawako entrance
* When using the car navigation system, it is recommended that you enter "Miyazawa 27-44", which is the entrance to the "metsä parking lot".

For further information, please read please use this form.

Is there a free shuttle bus from the nearest station? arrow

There is no free shuttle bus.

Hanno station,Higashihanno StationThere is a paid (200 yen one way) bus service.
Please check the access page for the bus timetable.

For further information, please read please use this form.

Please tell me the bus time from the nearest station. arrow

The bus timetable isplease use this form.

How long does it take from the "metsä" car park to Moominvalley Park? arrow

"Moominvalley Park"It is,"Metsä"It takes about 15 minutes to walk from the parking lot.

If you go down the slope from the parking lot,"Metsä village"And,
If you pass through there and proceed to the back"Moominvalley Park"You will arrive at the entrance.

About payment

Can I use a credit card? arrow

It is available.

In addition to the five major international brands (Visa, MasterCard, JCB, AMEX, Diners), we also handle credit cards issued by various credit card companies in Japan.
As for debit cards, you can use any card with a brand such as VISA or Master.

[For credit card users]
・Titanium cards cannot be used
・You can only use a card in your name.
・Cards without the person's signature in the signature column, or cards with different signatures on the sales slip cannot be handled.

Can I use a gift card (a gift certificate)? arrow

JCB gift certificates can be used at shops and restaurants within Moominvalley Park.

*Not available at the Moominvalley Park ticket booth or at some of the tenant shops in the metsä village. Please contact us for details.

Can I use electronic money? arrow

It is available.

You can use various transportation electronic money such as Suica and PASMO and QR/barcode settlement such as Pay Pay.
Please contact us for details as some stores may not be available.

Do you have an ATM? arrow

I prepared it.

It is located near the main entrance on the 1st floor of Metsä Village Market Hall, next to the elevator.
Not available at "Moomin valley Park".

Can I exchange money? arrow

We will correspond.
Please apply at the information of "metsä village" and "Moomin valley Park".

If you have a small child

Is it possible to warm baby food and milk? arrow

metsä village/Moominvalley ParkPlease speak to the information staff.

Can I get hot water for milk? arrow

metsä village/Moominvalley ParkPlease speak to the information staff.

Can I enter the park with a stroller? arrow

You can enter the park with a stroller.
However, due to safety concerns, some facilities may not be available inside the building with many stairs and steps.
Please park your stroller in the designated stroller storage area.
In addition, strollers are available for rental at the separate information.
It will be rented for a fee (500 yen including tax / 1 car per day).Please note that the number of seats is limited.

Do you sell diapers? arrow

We are selling.

metsä Village Market Hall 1F OfMoi saitamaIt is sold at.
Please note that the number of items sold and the size of diapers are limited.

Is it possible to bring baby food? arrow

You can bring your own.

You can bring baby food to the restaurant and enjoy it with the accompanying person.
Please tell the staff when you come to the store.

Is there a kids space? arrow

Located in Kokemus at Moominvalley Park.

Main Shop Moominvalley / Muumilaakso kauppa (Moominvalley shop)
Kids Space / Kokemus XNUMXF

Do you have a nursing room? arrow

metsä village
It is in the information.

Moominvalley Park
Information and Kokemus 1F,
There is also a nursing room and first aid at the nursing station behind Emma's theater.

 

Is there a diaper changing table? arrow

metsä village: Nine places are available.

・Parking (in the multipurpose toilet)
・Metsä village information (lactation room, multi-purpose toilet)
・Restaurant building (2F, XNUMXF multipurpose toilet)
・Market building (2F, XNUMXF multipurpose toilet)
・Next to Starbucks (in the men's/women's toilets)

Moominvalley Park: Nine places are available.

・Information (lactation room)
・Kokemus 1F (lactation room)
・Welcome cove toilet (in multi-purpose toilet)
・Emma's theater back toilet (in men's/women's toilets)
・Lonely Mountain restroom (in men's/women's restroom)
・ Nursing station behind Emma's theater

Those who need help

Do you bring a guide dog? arrow

Guide dogs, hearing dogs, service dogsRegarding, it is possible to accompany.
If you have any other questions,Contact UsPlease contact

Is wheelchair accessible? arrow

You can enter the park.

If you have any problems, please contact the staff.
In addition, we rent wheelchairs (manual type) free of charge at the information.
Please note that the number is limited.

*Wheelchair users cannot use the stairs in the "Moominhouse" as they can only be lifted and lowered.
*For safety reasons, "Hobgoblin's zipline" is not recommended for wheelchair users. Please note.

Is there a wheelchair-accessible restroom or ostomate-friendly restroom? arrow

Yes, we do have!

Wheelchair, electric wheelchairWe have prepared a restroom (Ostomate specification) that can be used by those who use and those who need a large space.

7 metsä villages
・Restaurant building
・Market building
・In the metsä village information
・Nordic Square (next to Starbucks Coffee)
·Parking Lot

Moominvalley Park 5 places
・ Welcome cove
・Kokemus 1F
・The back of Emma's theater
・ Lonely Mountain

Do you have a diaper changing table for those requiring nursing care? arrow

There is no dedicated diaper changing table available, but you can change at the locations in each area below.

metsä village: first-aid room behind the information
Moominvalley Park: Aid room behind information
*If you wish to use it, please let us know at each information.

Others

Is there a smoking area? arrow

We have 1 smoking area and XNUMX smoking area in "metsä parking", "metsä village" and "Moomin valley Park". Please note that smoking is prohibited in other facilities.
*Tobacco is not sold in the metsä facility.

Can I charge my mobile phone or smartphone? arrow

MOOMINVALLEY PARK

Simple chargers are sold at the shop “moisaitama” in the metsä village.
*The number of units sold and compatible models are limited. Please note.

"ChargeSPOT" is available as a paid mobile battery rental service.There are two locations: inside the Starbucks store in Metsä Village and at the information desk in Moominvalley Park. *You can use it by downloading the dedicated app and registering yourself.

Is it possible to send souvenirs, etc. by courier? arrow

I'm sorry.
We do not handle items such as courier service.

service About the use of facilities

If you bring a pet

Can I enter the park with my pet? arrow

You can enter the park with pets such as dogs and cats.
Partner dogs such as guide dogs, hearing dogs and service dogs are also welcome to enter the park.

For details, please see the precautions and precautions for entering the park below.

[Request for admission]
・ Basically, be sure to attach a lead to all pets and keep it as short as possible for safety.
* For dogs, the maximum lead length should be 1.5m.
・Please treat pet dung by yourself and take it home.
If marked, be sure to rinse with water.

・When entering the facility, please be sure to put it in the pet's carry bag for your pet.
If you do not enter the carryback for pets, you are not allowed to enter or enter the store.

・ Do not place pets on benches, chairs or tables.
* When you put it on for shooting, please be sure to lay a cute rug before shooting.

・Pets that have not received vaccinations such as rabies vaccinations and mixed vaccines,
Also, pets with a contagious disease are not allowed in the park.

・ Depending on the pet's condition at the time of visit, admission may be refused.

・Please note that we do not allow vegetarian dogs or dangerous animals to enter the park in consideration of the safety of visitors.
* If you are traveling with pets other than dogs and cats, please contact the metsä inquiry desk in advance.
・For birds of prey such as owls, we ask that you enter them in cages.
*For safety, the lead should be 10 cm from your hand when taking it out of the cage.

[Other notes]
・The following facilities are not allowed to enter or enter even if they have their own bags or cages.
When using the restaurant, please use the terrace seats.
Guide dogs, hearing dogs, and service dogs are allowed to enter and enter the store.

metsä village:
・Restaurant building 2F
・Cafe & miscellaneous goods "nordics"
・Workshop space & cafe "Starbucks"

Moominvalley Park:
・ Kokemus
・ Moominhouse
・ Oshun Oxtra
・Moominvalley movie theater
・Hobgoblin's zipline reception
・Emma's theater viewing area
・Hemulen's playground playground equipment

・ Please note that this facility can not be held responsible for any problems between customers.
・ Be careful not to bite other pets or customers.
・If your pet barks during the event, you may be asked to leave the park.

If you have any other questions,Contact UsPlease contact

About bringing in

Is it possible to bring in food and drink? arrow

You can bring your own “metsä village” (free area).
If you bring your own lunch, please use the outdoor open space.
At "Nordic Square" facing the lake, you can enjoy family-sized leisure sheets and have lunch like a picnic.
In addition, please refrain from bringing in "Moomin valley Park" in the pay area.

■ Prohibited matters:
・Please refrain from using large sheets such as blue sheets.
・If you get drunk or make a loud noise, it may be a nuisance to other customers, so you may be asked to stop using it at the discretion of the staff.
・You can bring your own water bottle or PET bottle for rehydration at "Moomin valley Park".
In addition, we have vending machines for drinks available in the park, so please use it.
*Food and drinks purchased at metsä Village can be brought into Moominvalley Park.

Can I set up a tent? arrow

Sunshades that can be opened and closed with one touch are available only at Nordic Square in metsä Village.

*Cannot be used during bad weather such as strong winds or if there is a risk of inconveniencing other customers.

When in use, please do not leave it unattended.

<Size conditions for use of pop-up sunshade> *Pegging is prohibited
Width 145 x depth 160 x height 110 cm ~ width 165 x depth 150 x height 110 cm

Depending on the situation, our staff may ask you to remove your tent. We apologize for any inconvenience caused during use, but we ask that you please discuss this with your fellow customers.

Is there a coin locker? arrow

I prepared it.
Because there is a limited number, please note.

<metsä village: workshop space>
"Craft Vibrio Tech" *next to Starbucks
・Large 8: width 36 cm x height 80 cm x depth 45 cm
・Middle 12: width 36cm x height 53cm x depth 39cm
・Small 110: width 36 cm x height 32 cm x depth 39 cm

<Moominvalley Park>
"Welcome cove"
・Small 30: width 36 cm x height 29 cm x depth 42 cm

"First aid room (formerly muikku photo)"
・Large 2: width 42 cm x height 89 cm x depth 62 cm
・Middle 6: width 42 cm x height 60 cm x depth 62 cm
・Small 26: width 42 cm x height 36 cm x depth 62 cm

<Charge>
・Large: 800 yen
・Medium: 600 yen
・Small: 400 yen

Can I take a picture or shoot a video with a video camera? arrow

MOOMINVALLEY PARK

Shooting is possible, but depending on the facility and location, shooting may be canceled at the discretion of the management side.Please note.

・ Unauthorized commercial photography that leads to advertising revenue.
・ Shooting and live distribution that may cause inconvenience to other customers are strictly prohibited.
・ Some customers feel sick.Please be careful not to let other customers appear in the shooting.

Please tell me the playground equipment that should not be brought in. arrow

Please note that the playground equipment described below is not allowed for use in the metsä Village or Moominvalley Park for security reasons.

・ Kite, Frisbee, drone, radio control
・Kickboard, bicycle, tricycle (other play equipment with wheels) Segway, etc.
・ Hard balls such as basketball and soccer balls (soft rubber balls played by small children are acceptable), badminton, etc.
・ Please refrain from using long items such as fishing rods and insect catchers as they may hit other customers.

For any other questionsContact UsPlease contact us.

Is it possible to use monopods, tripods, selfie sticks, etc. in the park? arrow

You can use a monopod, tripod, or selfie stick.
When using it, there are also small children around, so
Please use it with consideration for other customers.

* Because the performance is open to customers, in the viewing area of ​​Emma's theater,
It is not possible to use shooting aids such as tripods and selfie sticks.Please note.
You can use it outside the viewing area (outside the rope).

Note) In addition, the staff may speak to you depending on the situation.

Facility information

What kind of facility is "metsä"? arrow

"Metsä" is a place where you can relax and feel as if you are in northern Europe.
metsä consists of two areas.

A market where you can enjoy the lifestyle of Scandinavian cuisine,
"Metsä Village" where you can experience activities such as canoeing and workshops.

The theme park for Moomin's novels is "Moomin valley Park".
*"Moomin valley Park" is a paid area.

Please tell me the business hours. arrow

metsä village
Weekdays 10: 00-17: 00 Saturdays, Sundays, and holidays 10: 00-18: 00

Moominvalley Park
Weekdays 10: 00-17: 00 Saturdays, Sundays, and holidays 10: 00-18: 00
*Business hours may differ on days designated by the facility, such as New Year holidays, Obon holidays, and GW. If there is a change in business hours, we will inform you separately on the official website.

How should I participate in the workshop? arrow

Workshops are available at the metsä Village and Moominvalley Park.
The detail is Workshop page
Advance reservations may be required depending on the experience.

metsä village
You can participate in "metsä Hall", "Craft Bibliotech", "Sogberg/Canoe Studio", etc.

Moominvalley Park
"Moomin valley Park"workshopCan participate in the kids space in the Main Shop Moominvalley (Kokemus1F).Please check the metsä official website for the schedule.

Please tell me the event information. arrow

Event pageFor the latest event information, visit.

About emergency

Where should I ask for lost items? arrow

Information in the facility orContact FormPlease contact us.

What should I do if I get sick in the facility? arrow

First aidWe have a (medical office), so please ask a staff member near you.
Please come to the information in metsä village and Moominvalley Park.

car park About the use of parking lot

Please tell me about parking lots. arrow

Customers who come to "metsä" by car, motorcycle (motorcycle/motorized bicycle), or bicycle can use the parking lot/bicycle parking lot. For details,please use this form..

Please tell me the business hours of the parking lot. arrow

Weekdays, weekends and holidays are from 9:30 to 20:00.
*Business hours may differ on days designated by the facility, such as New Year holidays, Obon holidays, and GW.

How much is the parking fee? arrow

■By car

Weekdays: 1000 yen/day
*Free for up to 2 hours

Saturdays, Sundays, holidays and days specified by the facility: 1500 yen / day
*Please refer to the parking calendar for details on the applicable day for parking fees.

Reservations are not possible and will be settled on site.
* Depending on the congestion situation of the parking lot, we may guide you to the temporary parking lot outside the site.Please note.

■When using a bicycle or motorcycle
Free on weekdays, weekends and holidays

During the Golden Week period, there may be charges for all days, weekends and holidays.Please note.

Can I reserve a parking space in advance? arrow

Advance reservations are not possible.

What are the payment methods? arrow

Please pay at the checkout machine (cash) locally.

Is there a discount for people with disabilities? Also, is there a parking space exclusively for wheelchairs? arrow

There is no discount for people with disabilities.
We have a parking lot for wheelchairs.
*If you have any problems, please contact the parking staff.

Is there a limit (height, width, length, weight, etc.) to the parked car? arrow

Parking restrictions are as follows.

[Multi-storey parking lot] Height 2.1m Width 2.2m Length 6m
[Flat parking lot] Height 2.4m Width 2.2m Length 6m
*Parking may not be possible if the size exceeds the above.
Please consider using public transportation.

A part of the parking lot was damaged when using the parking lot. What should I do now? arrow

Please judge the situation, so please do not leave the place and talk to the staff immediately.

Does the charge remain the same even if the product is temporarily shipped? arrow

Temporary shipping is not possible. The parking fee will be charged again.

I want to know the congestion situation of the parking lot arrow

Excuse me for more details on the dayInquiry windowPlease contact us. In addition, if it is too crowded to park, we may inform you through official SNS.

Is there a charger for electric vehicles? arrow

We have 3 cars in the flat parking lot and 2 cars in the multi-storey parking lot.
Please note that the number is limited.
*One time/1 yen (normal charger)

If you have any questions, please contact the local parking staff.

Can I park my camper? arrow

If the car exceeds 2.4m in height, 2.2m in width and 6m in length, it cannot be parked as a regular car.
Sorry to trouble you, but if you are uncertain about the vehicle size, please consult with the local staff on the day.

Note) Depending on the size of the vehicle, you may be guided to a paid parking lot for large vehicles.
Please note. (Paid: 1 yen per unit)

At the same time, please consider visiting the park by public transportation.

tour About use in groups

About group use

Can I make a group reservation or a bus parking lot? arrow

You can make a reservation.

Advance reservations are required only for parking and getting on and off.

Reservationplease use this form.

About group useplease use this form.Please refer to the page for details.

Are there group discounts etc. for Moominvalley Park admission fee? arrow

MOOMINVALLEY PARK

A group rate is available for groups of 15 or more.
For group discounts, reservations are required in advance.
*Excuse me, but there is no discount based on the disability certificate, and everyone will be charged a flat rate.

For more information on group discountsplease use this form.

Can I make group bookings for attractions? arrow

MOOMINVALLEY PARK

Advance reservations are not possible for groups.

Do you have allergy response at the restaurant? arrow

I'm sorry. We do not have a menu for dietary restrictions such as allergies.

If you are a group customer with dietary restrictions, please consult in advance,
You will need to bring your own.

Allergy listplease use this form.You can see more.

For any other questionsContact UsPlease contact us.

Can I use a group of restaurants in Moominvalley Park? arrow

Groups of 15 or more can use the restaurants "Restaurant Moominvalley" and "Lettula Lounge" in Moominvalley Park with advance reservations.Group reservations can also be made in advance at the buffet restaurant LAGOM in the metsä village.

How to Use:About group use

Is there a place to take a group photo? arrow

There is no place for group photo shooting.
There is a Nordic Square in the metsä Village, a plaza with a gentle slope against the backdrop of Lake Miyazawa.
If so, I think it is easy to shoot.
Please take a picture of your surroundings.

【School group】 Is there a waiting place for the lead person? arrow

I'm sorry. There is no dedicated waiting place, etc.

【School group】 Can I bring in a lunch box? arrow

You can bring your own lunch into the metsä village. (However, except inside the restaurant)
There is no food and drink space available for use on rainy days.
If you come to the park by bus, please consider a meal method that takes rain into consideration, such as eating in the car.
If you bring your lunch to Moominvalley ParkPlease refrain.
*You can bring your own water bottle.

How long does it take to metsä Village and Moominvalley Park? arrow

We recommend staying at Moominvalley Park for at least 2 hours and exploring the metsä village for 1 hours.

For more information,About group usePlease refer to "Guide for approximate time required".

About the use of a travel company

Can you mail me a brochure? arrow

I'm sorry. We do not mail facility maps.

I'm afraid,About group usePlease download more map data.

I would like to create a tour at a travel agency, is it possible? arrow

It is possible.
Advance reservation is required.

Reservationplease use this form.

How to useAbout group useIt is posted on the page. please confirm.

I would like to visit in advance, but is it possible? arrow

We hold monthly inspection tours.
Although it is a free tour, we will guide you including Moominvalley Park.

For details, see the travel agency page.
This page is for travel agencies only, so please make sure you have applied for a password in advance.

please use this form.We will guide you to the bottom of the page.

The schedule of the tours is also available on the travel agency page.

etc Others

I would like to hold an event in "metsä". Who should I contact? arrow

Please contact us from "About event" in the inquiry form.
Inquiry form

I would like to hold a workshop in "metsä". Who should I contact? arrow

metsä village

Please contact us from "Other" in the inquiry form.
Inquiry form

About the surrounding facilities

It may have been reflected when the media was shot. .. .. arrow

When shooting the media in the park and the official shooting,
It may be subject. These are some media media and homepages,
It may be posted on SNS and advertisements. Please note.

If you have any questions, sorry to trouble you,
Please contact the following inquiries.

■ metsä contact

Tove Jansson Akebono Children's Forest Park is located in metsä? arrow

It is a facility in Hanno City, and is a different place from metsä.
893-1 Aso, Hanno-shi (become Hanno citizen stadium, Surugadai University)
TEL: 0429727711 Closed: Monday (If Monday is a holiday, the following weekday)
About 20 minutes by taxi from metsä 1200 yen to 1500 yen
Nearest station: Bushi or Motokaji station 

About facilities

How big is the park? arrow

The site area is as follows.
 
"Metsä": 23.6㎡ *The entire area does not include the water surface
metsä Village: 16.3㎡
Moominvalley Park: 7.3㎡

support For those who need help

Do you have a diaper changing table for those requiring nursing care? arrow

There is no dedicated diaper changing table available, but you can change at the locations in each area below.

metsä village: first-aid room behind the information
Moominvalley Park: Aid room behind information
*If you wish to use it, please let us know at each information.

ticket_open hours Ticket · Business hours

About tickets

I canceled my ticket on the official website purchased by credit card, but when will I get a refund? arrow

MOOMINVALLEY PARK

After canceling from your purchase history, your credit card company will refund you directly.
The timing of refund depends on the time when the credit card payment is completed.
Normally, refunds will be made the following month.

We apologize for the inconvenience, but please check directly with your credit card company.

Sound walk

About Sound Walk Overview

How long does it take? arrow

It will be an experience of about 45 minutes

Can I enjoy it with my pet? arrow

You can enjoy it.However, pets are not allowed in the building contents (excluding guide dogs, hearing dogs, and service dogs).

Can I enjoy it in a wheelchair or stroller? arrow

You can enjoy it.However, we may refuse admission with a stroller for some contents in the building.

Can I enjoy the app on a future phone (feature phone)? arrow

We're sorry, but you can't enjoy it on devices that don't have the Locatone ™ app.

Is there a free wifi spot in Mettsa Village? arrow

It's a shared spot, but there's a metsa free wifi near the metsä village and Moominvalley Park information.
We recommend downloading the app and content data in advance under a Wi-Fi environment such as at home.

Do you have a smartphone for rent? arrow

There is no rental of terminals.

About the Locatone app

Can I re-enter Moominvalley Park? arrow

MOOMINVALLEY PARK

You can re-enter the park by re-presenting the ticket with the date of the day.
* For some tickets, we will give you a "re-entry ticket", so if you have any questions, please ask the staff at the entrance.

Will the tickets needed to enter the park be sold out? arrow

MOOMINVALLEY PARK

Although it will not be sold out, ticket sales may be temporarily suspended on the day of the event if congestion is eased or admission is unavoidably restricted.Please note.

It's the second time, but I can only hear BGM arrow

XNUMX. When the ticket has expired
The tour ticket is valid for 24 hours after the ticket is used.
If the period has expired, please purchase the coin again.

XNUMX. If the ticket has not expired
You need to reset the tour.
Select "From the beginning" in the dialog box that appears at the beginning of the tour to return the tour to its initial state.
* The history of visiting the spot remains.

The story doesn't play, what should I do? arrow

To enjoy using the Locatone ™ app, you need to enable the location information (GPS) of your smartphone and the Locatone app, and enable Bluetooth.
Please check if this is enabled.
If it is enabled but does not play, try restarting the app or restarting your device.

How do I download the app? arrow

You can download it by searching for "Locatone" on the App Store or Google Play.
* There may be additional communication costs.

How can I enjoy the content in the app? arrow

After downloading the Locatone ™ app, you can experience the story by selecting "Sound Walk ~ Spring Search ~" from the "Moominvalley Park" channel.
Before starting the tour, tap the tour data download button on the tour information screen and download the tour data in advance so that you can enjoy the content comfortably.
* We recommend downloading in a Wi-Fi environment.
* To use the tour data pre-download function, please make sure that the Locatone ™ app is the latest version.

Which smartphone is compatible? arrow

It can be used on smartphones with iOS 13 or higher and Android 7 or higher.However, please note that it may not work on some models.Wi-Fi models are not supported on tablet devices, and iPads are not supported.
* We recommend using a device that allows mobile communication, but if the device has the app installed, you can also experience the tour with WiFi or tethering.
During the tour, the content will be played using the location information of the smartphone, so please allow access to the location information when using the app.
* There may be additional communication costs.

How much mobile data does the app consume? arrow

If you pre-download the tour data, it will be around 10-20MB, and if you enjoy it as is, it will be around 50MB.
* As a guide, communication charges may vary depending on the terminal you are using.

Can two people use one smartphone? arrow

In order to enjoy the world of Moomin's story more, we recommend that you listen to each person with earphones.
It is possible to enjoy in speaker mode, but in that case, please be careful about the volume to the people around you.

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