[March 3 update] Notice of temporary closing of "Moominvalley Park"

* Updated on Wednesday, March 3
■ Update on Wednesday, March 3
(1) Regarding refund of Lawson tickets
As of March 3 (Wednesday), there was a phenomenon that refunds with Lawson tickets could not be made. Upon completion of the survey, refunds will be available from 4:3 on March 6 (Fri). For details, please refer to [About various ticket refunds]. We apologize for any inconvenience this may cause. Sincerely,

■ Updated on Tuesday, March 3
(1) March 3th (Wednesday)-4th (Friday) "metsä" direct bus suspension notice
　　　 For further information, please read please use this form.

■ Update on March 3 (Mon)
(1) Notice of business hours of "metsä village"
(2) Extension of free invitation ticket expiration date

“Moominvalley Park” will be available from March 2020 (Mon) to March 3 (Fri), 2 in consideration of the safety of customers and employees to prevent the spread of the new coronavirus in Japan and overseas. , Will be closed temporarily. Due to the closure, the "WINTER WONDERLAND in MOOMINVALLEY PARK" held until March 3 (Sun) has ended on March 13 (Sun).

In addition, if you have already purchased a ticket before the expiration date of March 3 (Friday), please refund according to the following guidance. The contact information varies depending on the place of purchase, so please check the following. The “Moominvalley Park Free Admission Ticket” will be extended from March 13 (Mon) to 2020 (Tue) 3, obtained through gift campaigns, etc. . See below for details.

[Business hours from March 3 (Mon) to 2 (Fri)]
・Metsä Village: 10:00-18:00
* For details of business hours of each shop,please use this form.
* “Moominvalley Park” is closed and the facilities in the park are not open. However, the park is open from 11:00 to 16:00 so that you can walk around the park as a promenade.
*The parking fee for the "metsä" parking lot on Saturday, March 3th and Sunday, March 7th is free.
*During the period, the "metsä parking lot" will be open from 9:30-18:30.

[Extension of free invitation ticket expiration date]
...
■ Eligible tickets: Unused tickets that have been obtained through a gift campaign, etc. and expire between March 2020 (Mon) and 3 (Tue) 2
■ Expiration date: Available until Wednesday, April 2020, 4.
...

[About refund of various tickets]
...
■ Eligible tickets: Unused tickets purchased by the customer, including the designated entrance date and ticket expiration date from March 2020, 3 (Monday) to March 2, 2020 (Friday)
■ Refund period: Wednesday, March 2020, 3 to Tuesday, March 4, 3
* PassMarket from Yahoo! JAPAN can be processed from March 2020, 3 (Monday).
* Lawson tickets can be processed from Friday, March 2020, 3 at 6:10.
...

・ PassMarket from Yahoo! JAPAN
We will send an e-mail with a refund method to the registered address to those who purchased tickets at PassMarket from Yahoo! JAPAN around 3:2 on March 10 (Monday). For customers who have not received their email,"Metsa inquiry window" inquiry formPlease contact

・ Family Mart
Cash register at the store that issued the ticketPlease hand the ticket to the clerk. Also, when giving the ticket, please inform that it is a refund due to temporary closure.
* Procedures cannot be performed at stores other than the one where the ticket was issued.
* Please check the ticketing store on the ticket.

Lawson ticket
Refunds will be made at the Lawson Ministop store where the ticket was purchased. Refunds require purchased tickets. Please note that refunds are not available for lost tickets. For more information about the refund process,please use this form.Please refer to
　　　　　　　
・ JTB leisure ticket
Please have your ticket handy and contact the JTB HTA Sales Center listed at the bottom of the ticket.

・ "Moominvalley Park" Official Hotel Official Hotel Partner Hotel
Please contact each hotel where you have applied.

"Moominvalley Park" Official Hotel
https://metsa-hanno.com/moominvalleypark/hotel/

·Others
For other than the above, please contact the window you purchased.

...
■ Posted on Saturday, February 2
(English below)
"Moominvalley Park" will be available from March 2020 (Mon) to March 3 (Fri), 2 in consideration of the safety of customers and employees to prevent the spread of the new coronavirus in Japan and overseas. , Will be closed temporarily.

The reopening is scheduled for March 2020, 3 (Saturday), but we will consider it after examining the infection status and information from administrative authorities. In addition, we will inform you about various responses such as refund of tickets due to temporary closure on the official website as needed.

While the park is closed, the facilities in the park are not open, but from 11:00 to 16:00, the "Moomin valley Park" will be open for free so that you can take a walk along the promenade. In addition, the commercial facility "metsä Village", which is attached to the property, is operating as usual, but in some cases it may be closed if it is difficult to operate due to store circumstances, such as securing employees. I will.

Thank you for your understanding that it will be a sudden guide and cause inconvenience.
We wish you peace and quiet.

Moominvalley Park will be temporarily closed from March 2nd to March 13th.
During this period guests can enter the park area for free between 11: 00-16: 00.However, please note that all the park's facilities will be closed.
Metsä Village and its facilities will be open as usual.